Privacy Policy

Last updated: 2025-12-22

This Privacy Policy explains how Carbon-Project Sp. z o.o. (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website jetbike.eu, place an order, or otherwise interact with us.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and The Polish Act of 10 May 2018 on Personal Data Protection

1. Data Controller

The data controller responsible for processing your personal data is:

Carbon-Project Sp. z o.o.

Cegielniana 56A, 38-500 Sanok, Poland

Registration number: KRS 0000650779

VAT ID: PL1251648673

Email: contact@carbon-project.eu

2. Personal Data We Collect

We may collect and process the following categories of personal data:

a) Data you provide directly

• Name

• Billing and delivery address

• Email address and phone number

• Payment-related information (processed by payment providers)

• Order details and custom product specifications

• Communication content (emails, contact forms)

b) Data collected automatically

• IP address

• Browser type and device information

• Website usage data (pages visited, timestamps)

• Cookies and similar technologies

3. Purposes and Legal Bases of Processing

We process your personal data for the following purposes and legal bases:

Purpose Legal basis

a) Processing and fulfilling orders Performance of a contract

b) Manufacturing custom-made products Performance of a contract

c) Customer support and communication Performance of a contract / Legitimate interest

d) Invoicing and accounting Legal obligation

e) Website functionality and security Legitimate interest

f) Marketing communications Consent

g) Analytics and cookies Consent

4. Custom-Made Products

For custom-made products, we process additional data related to your individual specifications (e.g. measurements, configuration choices). This data is processed solely for the purpose of fulfilling your order and is not used for marketing purposes unless you give explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to ensure website functionality, analyze usage, and support marketing activities. Where required by law, we obtain your prior consent before using non-essential cookies.

6. Data Sharing and Recipients

a) We may share personal data with trusted third parties only where necessary, including:

i. Payment service providers

ii. Shipping and logistics partners

iii. IT and hosting providers

iv. Accounting and legal service providers

b) All third parties are contractually required to process personal data in compliance with GDPR.

c) We do not sell personal data.

7. Data Retention

We retain personal data only for as long as necessary to:

a) Fulfill contractual obligations

b) Comply with legal, tax, and accounting requirements

c) Resolve disputes and enforce our rights

d) After expiration of retention periods, data is securely anonymized.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

a) Right of access

b) Right to rectification

c) Right to erasure (“right to be forgotten”)

d) Right to restriction of processing

e) Right to data portability

f) Right to object to processing

g) Right to withdraw consent at any time

To exercise your rights, please contact us at address specified in section 1.

9. Right to Lodge a Complaint

You have the right to lodge a complaint with the Polish supervisory authority:

President of the Personal Data Protection Office (UODO)

ul. Stawki 2, 00-193 Warsaw, Poland

10. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The version published on our website at the time of use applies.

12. Contact

If you have questions about this Privacy Policy or our data processing practices, please contact:

Carbon-Project Sp. z o.o.

contact@carbon-project.eu

Cegielniana 56A

38-500 Sanok

Poland

Cookie Policy

Last updated: 2025-12-22

This Cookie Policy explains how Carbon-Project Sp. z o.o., based in Poland (“we”, “us”, “our”), uses cookies and similar technologies on the website jetbike.eu. This policy should be read together with our Privacy Policy.

1. What Are Cookies?

a) Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit a website. Cookies help websites function properly, improve performance, and provide information to website owners.

b) Cookies may be:

i. Session cookies (deleted when you close your browser), or

ii. Persistent cookies (stored for a defined period)

2. Legal Basis for Using Cookies

We use cookies in accordance with: Regulation (EU) 2016/679 (GDPR) and Polish Telecommunications Law (Prawo telekomunikacyjne). Strictly necessary cookies are used based on our legitimate interest. All other cookies (analytics, marketing, functional) are used only with your consent. You can withdraw or modify your consent at any time.

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly and cannot be disabled. Legal basis: Legitimate interest (GDPR Art. 6(1)(f)). They enable:

a) Website security

b) Order processing and checkout

c) Session management

d) Cookie consent settings

3.2 Functional Cookies

These cookies allow the website to remember your preferences (Legal basis: Consent (GDPR Art. 6(1)(a))), such as:

a) Language settings

b) Region

c) Saved form data

3.3 Analytics Cookies

These cookies help us understand how visitors use our website, so we can improve performance and usability (Legal basis: Consent (GDPR Art. 6(1)(a))). Examples:

a) Page views

b) Traffic sources

c) User behavior statistics

d) We use analytics tools such as [e.g. Google Analytics / GA4] only after obtaining your consent.

3.4 Marketing Cookies

Marketing cookies (Legal basis: Consent (GDPR Art. 6(1)(a))) are used to:

a) Display personalized advertisements

b) Measure advertising effectiveness

c) These cookies may be set by us or by third-party advertising partners.

4. Third-Party Cookies

Some cookies are placed by third-party services that appear on our website, such as:

a) Analytics providers

b) Payment service providers

c) Embedded content (e.g. videos)

d) Third-party providers process data in accordance with their own privacy policies.

5. Cookie Retention Period

Cookies are stored for different periods depending on their purpose:

a) Session cookies: deleted when the browser is closed

b) Persistent cookies: stored for up to [e.g. 24 months] or until deleted by the user

c) Exact retention periods depend on the specific cookie.

6. Managing and Withdrawing Consent

When you first visit our website, you are presented with a cookie banner allowing you to:

a) Accept all cookies

b) Reject non-essential cookies

c) Customize your preferences

You can change or withdraw your consent at any time by:

a) Using the cookie settings tool on our website, or

b) Adjusting your browser settings

Please note that disabling cookies may affect website functionality.

7. How to Delete Cookies in Your Browser

Most browsers allow you to manage cookies through settings. Check your browser for managing cookies instructions.

8. Changes to This Cookie Policy

We may update this Cookie Policy from time to time. The current version is always available on our website.

9. Contact

If you have questions about our use of cookies, please contact:

Carbon-Project Sp. z o.o.

contact@carbon-project.eu

Cegielniana 56A

38-500 Sanok

Poland