Carbon-Project Ltd.

Cegielniana 56A

38-500 Sanok

Poland

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AFTER SALES SUPPORT

DELIVERY

PAYMENT

ORDER

AFTER SALES SUPPORT

DELIVERY

PAYMENT

ORDER

CUSTOMER SERVICE

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Experience in handbikes

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ABOUT THE BRAND

CUSTOMER SERVICE

contact@jetbike.eu

Mon-Fri 08:00 - 20:00 CET

+48 730 855 222

Order

Payment

Delivery

After-sales support

You fill the order form yourself and send filled form to contact@jetbike.eu.

If it’s more convenient for you, we can fill the order form for you, based on information given in a phone conversation.

a)

b)

1.

1.

1.

1.

2.

Confirmation of the order

Filling the order form

Advance payment

2.

2.

Final payment

Production time

Shipment cost

Guarantee

After we gather all information needed, we’ll send you an e-mail with:

your bike specification,

final price,

proforma invoice for 60% of the final price (advance payment),

estimated time of delivery,

conditions of the guarantee.

If all details of your order are correct and you agree with all of them, you are kindly asked to make the advance payment of 60% of the order’s total value (based on the proforma invoice).

IMPORTANT NOTICE: the only account we run for the JetBike business is the one in NESTBANK in Poland (SWIFT/BIC: NESBPLPW). We do not run accounts in other countries. In particular, we do not run accounts in "tax havens".

Since every bike is made for a specific order, we’ll start production only, if you are sure that you want it, and confirm this fact with your financial commitment.

The advance payment is not refundable, thus we strongly recommend to think the purchase thoughtfully BEFORE you make the final decision about the payment.

A partial VAT invoice documenting the advance payment will be issued within
7 days from registering the payment.

A final VAT invoice for the remaining 40% of the amount due for the bike plus shipping costs will be issued after we finish production.

Before we ship the bike, you will be kindly asked to pay that final invoice.

For some destinations, there is a possibility to use option “cash-on-delivery”. If you prefer this option, please thick a relevant box in the order form. We’ll check the possibility of using such option for your country and let you know in the confirmation message. If there is no possibility to use COD option for your country, the option of a bank transfer prior to shipment will have to be applied.

A standard production time of a JetBike is 12 weeks (longer, if you choose to paint your bike a colour) from the moment we register the advance payment.

Estimated time of delivery of a colour painted bike will be specified in the order confirmation message, after we check the availability of a chosen paint colour.

If any unexpected circumstances emerge, you will be informed and consulted.

We give 5 years guarantee for carbon-made elements

and producer's guarantee for bicycle equipment, provided that the bike is properly operated.

In particular, the guarantee does not cover:

Damages occurring in the course of a proper use of the bike, will be repaired free of charge, after shipping the damaged element to us. Shipment address for repairs:

If repair of the damage (occurred in the course of a proper use of the bike) is not possible or if after the repair of element, the bike will not have it's initial strength, we will make you a new element free of charge.

Shipment costs are to be covered by you.

Shipment costs are to be covered by you.

Your bike will be sent by UPS. The cost of a parcel of such size should not exceed
200 EUR within the EU, and 400 EUR outside Europe.

UPS’s receipt for the transport cost will be attached to the final invoice.

i)

ii)

a)

c)

 

b)

 

d)

 

damage resulting from a road accident, including accidents with other vehicles or pedestrians,

damage resulting from hitting an obstacle,

damage resulting from driving up and down curbs and driving over the transverse speed limiters,

damage resulting from interference with the structure of the carbon composite,
in particular: drilling and cutting.

2.

Technical support during events

We will provide you with a technical support (minor issues with equipment, quick last minute adjustments, etc.), during all events we are present at. You can expect us at  those of class: CDM, CM, chosen CC, chosen CN. Please go to our profile at JetBike - carbon handbikes to check where we plan to be and don't hesitate to contact us at +48 730 855 222 or JetBike - carbon handbikes.

iii)

iv)